Terms and Conditions

Updated on April 23, 2020

These terms of service (“Terms”) apply to your access and use of the Metabeta website (Metabeta.com) and the Metabeta app (the “Service”), both property of Exploratorium SRL, a Romanian LLC, Str. Petru Poni nr. 10, Iași, IS 700523, Romania.

Please read the following carefully.

Exploratorium reserves the right to update and change the Terms of Service at any time without notice. All new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to said changes.

Violation of any of the terms below will result in the termination of your account. While Exploratorium prohibits such conduct and content on the service, you understand and agree that Exploratorium cannot be held responsible for the content posted on the Service and you may be exposed to such content. You agree to use the Service at your own risk.

COVID-19 Update

Exploratorium has decided that for the whole duration of the pandemic, as declared officially by the World Health Organization, these changes to the terms & service apply:

  • For the pandemic durations, payment for all active accelerator accounts in the healthcare, pharma, and biotech sectors is suspended, so they can use the Service for free during this period, without limitations. This applies for the duration of the pandemic to all yearly plans, which are automatically extended with the duration of the pandemic.
  • Starting April 23, 2020, we are offering the Service free of charge to any non-profit accelerators and incubators that work in the social entrepreneurship/social innovation sectors. The cumulative conditions are that the organization is registered as a non-profit non-governmental organization, that it takes no compensation (financial or equity) from startups in the programs, and that the startups in their programs focus on social impact as a primary outcome.

General Conditions

  • Your use of the Service, including any content, information, or functionality contained within it, is provided “as is” and “as available” with no representations or warranties of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of this Service.
  • You understand that the Service can be used for transmission of your Content and that during processing, your Content will be transferred encrypted over the internet.
  • You understand that Exploratorium uses third party vendors and hosting partners to provide the necessary hardware, software, information, networking, storage, and related technology to run the service.
  • You agree not to resell, duplicate, reproduce, or exploit any part of the Service without the explicit written permission of Exploratorium.
  • You may not use the Metabeta service to store, host, or send unsolicited email (spam), chats, or any kind of unsolicited messages to other users or organizations on the platform. Exploratorium is Anti-Spam compliant and does not authorize or permit spam to be sent out via the automation service by you. If there is evidence of spam, your services might be suspended without notice. Accidental spam must immediately be reported to Exploratorium to prevent suspension.
  • You may not use the service to transmit any viruses, worms, or malicious content.
  • Exploratorium makes no warranties regarding (i) your ability to use the Service, (ii) your satisfaction with the Service, (iii) that the Service will be available at all times, uninterrupted, and error-free (iv), the accuracy of mathematical calculations performed by the Service, and (v) that bugs or errors in the Service will be corrected.
  • Exploratorium, its affiliates, and its sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising out of or relating in any way to your use of the Service. Your sole remedy for dissatisfaction with the Service is to stop using the Service.
  • If any provision of the Terms of Service is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby.
  • Exploratorium may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  • The Terms of Service sets forth the entire understanding between you and Exploratorium as to the Service and supersedes any prior agreements between you and Exploratorium (including, but not limited to, prior versions of the Terms of Service).
  • Any questions regarding the Terms of Service should be addressed to beta {at} metabeta {dot} com

Account Terms

  • You must be human. Accounts registered by bots and other automated methods are not permitted.
  • Exploratorium may communicate with you via email regarding your account, updates, news, and other issues related to your account. When you sign up for our platform, you are automatically subscribed to our mailing list, as we believe this is essential in sharing important information. You may opt out of any marketing emails but cannot opt out of important system updates (like password changes, subscription notifications, invitations to other groups or accounts).
  • You are responsible for maintaining the security of your account and password. Exploratorium cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You are responsible for all content posted and activity that occurs under your account (even if the content is user generated)—be it in applications, platform messages, help desk, phone, or social.
  • We have a soft limit on all our plans and should we believe that you are abusing the service, we may temporarily suspend your account and will seek your cooperation in this regard.
  • We reserve the right to accept or refuse any potential client. We have the sole discretion on whether to allow you to register, renew, change plan, or use our services.
  • You must provide your legal full name, a valid business email address, and any other information requested in order to complete the sign-up process. Fake accounts will be deleted immediately when detected.

Payments, Refunds, Upgrading, and Downgrading Terms

  • A valid credit card is required for paying accounts.
  • Paid plans: Metabeta monthly subscription is a yearly, pay-as-you-go service. You will be billed by Exploratorium for every yearly subscription, in advance. Since we offer generous discounts for our yearly plans, we offer no refunds on these plans. You may cancel the service anytime and you won’t be charged again. You are solely responsible for the charges already incurred.
  • You are responsible for whatever charges have been incurred. Due to the equality policy for our customers, no exceptions will be made.
  • For any upgrade or downgrade in plans, you will be refunded for the remaining subscription, and the subscription will be renewed for one year under the new conditions (plan, number of seats, features, etc.)
  • Downgrading your Service may cause the loss of content, features, or capacity of your account. Exploratorium does not accept any liability for such losses.

Cancellation and Termination

  • The account owner is the only person who can cancel an account. You are solely responsible for properly canceling your account. Please ensure that the cancelation requests are made only through the contact form on the platform.
  • Account cancelations typically take about 5 business days to be processed. Once your account is canceled, all your account information will be permanently deleted. You won’t be charged again after your official cancelation date.
  • Exploratorium, in its sole discretion, has the right to suspend or terminate your Metabeta account and refuse any and all current or future use of the Service, or any other service, for any reason, at any time. Such termination of the Service will result in the deactivation or deletion of your Metabeta Account or access to your Account, and the forfeiture and relinquishment of all content in your Account. Exploratorium reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

  • Exploratorium reserves the right to modify and discontinue, at any time and from time to time, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services, including but not limited to subscription plan fees of the Service, are subject to change without notice from us. Exploratorium shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Copyright and Ownership

  • Exploratorium or its suppliers own the intellectual property rights to any and all protectable components of the Service, including but not limited to the name of the Service, artwork and end-user interface elements contained within the Service, many of the individual features, and the related documentation. You may not copy, modify, adapt, reproduce, distribute, reverse engineer, decompile, or disassemble any aspect of the Service which Exploratorium or its suppliers own.
  • Exploratorium claims no intellectual property rights over the Content you upload or provide to the Service. However, by using the Service to send Content, you agree that others may view and share your Content within the limitations that you can configure for all types of information. Any information that is not market otherwise as Private, Approved Access, or Team Only, is by default considered Public.

Privacy Policy

For information about how we collect and use information about users of the Service, please check out our Privacy Policy available here.

Third-Party Services

From time to time, we may provide you with links to third-party websites or services that we do not own or control. Your use of the Service may also include the use of applications that are developed or owned by a third party. Your use of such third party applications, websites, and services is governed by that party’s own terms of service or privacy policies. We encourage you to read the terms and conditions and privacy policy of any third-party application, website, or service that you visit or use.

Governing Law

These Terms shall be governed by Romanian laws without regard to the principles of conflicts of law. You hereby expressly agree to submit to the exclusive personal jurisdiction of the courts of Romania for the purpose of resolving any dispute relating to Your access to or use of the Service.